Discover the power of our NLU engine
Combine BotXO chatbots (or any chatbot) with our cutting-edge Natural Language Understanding (NLU) technology to improve personalized customer experience.
What is NLU?
NLU (Natural Language Understanding) is used for conversational AI, the AI discipline dedicated to understanding what humans say or write.
What is an NLU-powered chatbot?
An NLU-powered chatbot or Conversational AI chatbot, is designed to:
Immediately analyze the meaning and intent of user statements despite spelling and grammar mistakes.
Provide users with an automatic response based on a set of pre-defined intents.
What makes our NLU different?
Our proprietary NLU engine is specifically targeted for short informal conversations. The NLU is trained on +10.000 sentences for various pre-defined topics and to recognize hundreds of intents in more than 12 languages.
All you need to do is to choose the topics you want your NLU to be expert in.
The short answer? It's the best.
See how BotXO’s AI model performs in comparison to others. Test results on Danish AI:
What is the benefit of using NLU in your bot?
The bot learn form your data input and interactions with human to better understand your business and customers’ needs.
Over time, the bot will become smarter and based on customers’ preferences, provide recommendations.
This will lead to a more natural, personalized customer experience.
How an NLU-powered chatbot works in a real-life customer support scenario
A customer states what the problem is.
The NLU understands the statement of the customer and classifies it as ‘Delivery issues’.
In the case, the NLU detects the intent as ‘Broken item’ and asks for the order number. This response is always pre-defined by you as a company.
The bot extracts data from your CRM system to offer a personalized service and handles the customer request from start to finish.
Watch our NLU tutorials
See how effortless it is to create a smart NLU chatbot
With our comprehensive database of pre-built, industry-specific domains and intents (for E-commerce, Insurance, Banking, etc.) simply choose those what you want your AI chatbot to be able to respond to.
For example:
If you need to be knowledgeable on Shipping, activate the domain ‘E-commerce Shipping’, and the intents ‘Shipping Cost’, ‘Shipping Tracking’, ‘Shipping Locations’, etc.
Want to tailor the bot to your own business needs?
Feel free to create and import your custom domains and intents (based on the type of customer requests you most often receive) with info on your company, products and services in the languages of your choice.
For example:
If you are a gym owner and you want your bot to be knowledgeable on the topic of the gym memberships, create and import a spreadsheet with your custom domain called, e.g. ‘membership’ as well as intents, e.g. ‘renewal’, ‘expiration’ and ‘price’. Your bot will then be able to handle questions concerning this topic.
Watch our Lead Data Scientist explain how we work with NLU
Key features of our NLU engine
- An extensive database of 24.000+ premade, industry-specific questions with more than 1 Billion variations that are being updated and expanded on a regular basis.
- Advanced customizable entity extraction to understand for example generic names, places, date & time and company specific ones such as product names and more.
- Uses the newest advances in Transfer Learning, meaning that the bot learns from past conversations.
- Entirely customizable to your own business.
- Understands everyday language in text or voice despite spelling mistakes.
- Sophisticated language detection to understand and reply to users in all small and large languages.
- Advanced sentiment analysis to understand how users feel during a conversation and to take action if needed.
Did you know that you can use the BotXO NLU outside the BotXO platform?
Through our general-purpose language, understanding REST api you can use our NLU to build your conversational interface, chatbot or dialogue-based system from scratch of even in your email.
